When Taron and Andrew Lissimore started headphones.com, they wanted to create the headphone store they wished existed. As headphone enthusiasts, they dreamed of a store with 365-day returns.
So they decided they were going to try to make 365-day returns work - no matter how ridiculous it sounded to their friends.
Years later, they're still doing it, and their friends still think they're crazy.
So take some time to get to know your new gear. We want you to enjoy your purchase for years, not just a few weeks. If you're not satisfied, you can return items in like-new condition for up to 365 days.
Returning is easy - Start by filling out this form https://returns.headphones.com/. Please include your serial number and a detailed reason for your return. If you do not provide a return reason, your return may be rejected.
When your return is accepted, an instant store credit will be sent along with a return label. You can use the instant credit to make another purchase right away. If you prefer a refund to your original payment method, we will process the refund to your original payment method once your item has been received and inspected by our team. The inspection process can take up to 5-7 business days.
Once you have received your return label, you have 7 business days to drop off your return. If your return has not been dropped off at the courier within 7 days, an additional 30% restocking fee will apply. If your return is not dropped off within 30 days, your return will no longer be accepted.
To avoid additional restocking fees, your item must be in like-new condition with its original packaging. It must also include all original accessories and manuals. Please add a larger shipping box to protect the original packaging during shipping. The cost of the return shipping will be deducted from your refund.
Your item must be in like-new condition with its original packaging, accessories and manuals. Please use a shipping box to protect the original packaging during shipping.
The following items are not eligible for returns:
- Sale or discounted items,
- Final sale items
- Special order items
- Open-box items
- Price-matched items
- Accessories, such as ear pads and ear tips (for hygienic reasons)
These items are still covered by the manufacturer's warranty, where applicable.}
If you paid with cryptocurrency, we will refund you either (1) the exact amount of cryptocurrency used to make the purchase or (2) the original USD purchase amount at our discretion.
All items have a base restocking fee of 10%. Return shipping costs are deducted from your refund.
The following additional restocking fees apply to the items listed below:
- In-Ear Headphones +5%
- Affirm Financing +5%
- Missing Accessories or original packaging +15%
- Products with batteries +5%
- Earwax or Dirty headphones +25%
- Return of more than 2 items in a calendar year +25%
- Failure to ship item within 7 days of receiving return label +30%
All Affirm financing orders have a 5% cancellation fee.
For all other payment methods, your first cancellation is free. Subsequent cancellations have a 5% cancellation fee. We understand that sometimes life happens and an order needs to be cancelled, but we pay a non-refundable payment processing fee for each transaction.
Special order items are non-cancellable and non-returnable. Special order items may ship earlier or later than the estimated shipping window and this will not be accepted as grounds for cancellation.
In order to provide a 365-day return policy, we need to take abuse seriously.
We reserve the right to refuse orders from customers we believe have abused, or will abuse, our return policy, at our discretion. This includes customers who spread returns across multiple accounts.
We made our return policy to help you find gear you feel great about for a long time. Most people use it exactly as intended. We don't want the handful of people who attempt to abuse our policy to ruin it for everyone else.
One of the key things we pride ourselves on is our customer service and one of the most important aspects of our customer service is getting you your product on time! But not only do we want to get it to you on time, we want to make sure we are using a reliable courier so the experience for you is the best possible. That is why we ship all of our orders with FedEX.
While couriers like USPS are tempting because of their low cost, we have found that they are not a good experience for our customers. Nobody wants their package to not be delivered and then have to spend an hour on hold with the local post office trying to get information. To that end, all of our packages are shipped signature required with FedEX to make sure your package arrives in your hands safe and sound and if there are any issues, your time isn't wasted.
However, if you are looking to ship to PO Box or APO address, we can definitely accommodate your shipping needs!
How Much Does Shipping Cost?
Shipping in the continental US is free if your order is over $100, no matter what (you do always have the choice to upgrade your shipping at checkout as well).
Canadian orders over $250 are eligible for free shipping. Duties & Taxes are not included but you can choose to pay Duties & Taxes during checkout with DHL.
Due to our vendor agreements with the brands that we carry, we are unable to ship outside of the United States or Canada.
FedEX Ground Shipping
All orders $100 or over & under $300 qualify for free FedEX Ground shipping.
FedEX 2-Day Shipping
All orders between $300 - $999,99 get free FedEX 2-Day shipping.
All orders over $1000 qualify for free FedEX Overnight shipping. Overnight shipping is covered under FedEX as the next business day. Saturday and Sunday deliveries are not part of their guaranteed overnight delivery.
All orders shipped through Headphones.com are shipped with signature required. Since most signature requirements have been suspended during COVID-19, we are shipping orders with an Adult Signature Required.
How Soon Will My Order Ship
We strive for every item we have on the website to be in stock and ready to ship the same day. So if your order is in stock and you place your order before 1pm PST, it will ship that same day.
Sometimes, we like to give our customers the opportunity to place orders on backordered items or pre-orders. In those situations, it will be clearly written on the page that the product is backordered or available for pre-order. When the item is back in stock, it will ship out with the FedEX shipping methods above.
Questions About Shipping
If you have any questions about shipping or any other concerns, always feel free to reach out to us via our Live Chat located at the bottom right corner of your screen or by E-mail at email@example.com
Paying with Cryptocurrency is easy at Headphones.com!
The simplest way to pay is by simply going through our checkout process. After entering your shipment details and choosing your preferred shipping method, you will be able to select your payment method. From there you will have the choice to pay with a variety of different cryptocurrencies.
If you don't see the currency you're looking to pay with or would prefer a manual quote, please feel free to e-mail us at firstname.lastname@example.org and we will be happy to help!
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.