365-Day Returns

Take some time to get to know your new gear. We want you to enjoy your purchase for the long-term, not just a few weeks. If you're not satisfied, you can return items in like-new condition for up to 365-days.

How To Make a Return

Contact Us

Please e-mail caleb@headphones.com to make a return request. If your product has a serial number we will need the serial number for the request to go through as it will have to match our records.

Get a Return Authorization

A headphones.com advisor will ask a few questions and walk you through the return process. Once your return is authorized they will provide a return authorization number and a return shipping label.

If your item is defective and is under warranty the advisor will help connect you with the manufacturer and help with the manufacturer warranty process.

Pack Your Items Carefully

Your item must be in like-new condition with its original packaging. It must also include all original accessories and manuals. Please pack the product packaging in a larger box to protect the packaging during shipping.

Important Refund Details

Refund or Exchange

You may choose an exchange or refund for the full amount of the items you purchased. The refund will be processed on the same method of payment you used to make the purchase.

Return Shipping Costs

Return shipping costs are deducted from the credit or refund you receive.

Like New Condition

Headphones.com may refuse a return or charge a restocking fee if the items received are not complete and in like-new condition.
Here are some examples of returns that would incur a restocking fee:

  • The returned item is missing parts that were included with the product
  • There are obvious signs of wear like scratches, dirt or worn-out parts

Here are some examples of returns that may be refused:

  • The serial number on the returned product is different from the serial number that was originally shipped by Headphones.com. Serial numbers are recorded for every product shipped where applicable.
  • The item is damaged from drops, spilled liquid or other mishandling

Eligible Products

Special order, sale and open-box items are not covered by our 365-day return policy. However they are usually covered by the manufacturers warranty.

Fee Policy

Fees Fee Amount20% R

Return shipping

Shipping label will be provided and the cost deducted from total refund amount. If you prefer to buy a shipping label yourself please contact us.

Products with Batteries

15% restocking fee.

Damaged Products

Returned products that have been damaged cannot be returned. Regular wear and tear is expected. Each return is inspected and tested.

Returns with missing accessories

20% restocking fee

Bundled Item Return

All items from the bundle must be returned. If an item is missing, retail value for the item will be deducted.

Return of a purchase with a missing or damaged free item

Retail value of the missing/damaged gift items

More than two (2) returns in a 365-Day Period

25% restocking fee

Open-Box, Sale and Special Order

These items are final sale. Manufacturer's applies.

Return Policy Abuse

In order to offer our 365-day return policy we need take abuse seriously.

We monitor a buyers ratio of purchased vs. returned products. If it exceeds an internal threshold they will no longer be allowed to place orders with Headphones.com. This includes customers who spread returns across multiple accounts.

We made our return policy to help you find gear you feel great about for a long time. Most people use it exactly as intended. A very small number of people attempt to abuse our policy and we don't want them to ruin it for everyone else.

Cryptocurrency Refunds

If you made a purchase using cryptocurrency, the returned amount will be equal to the USD equivalent of your payment on CoinGecko.com at the time the refund is processed.

After You've Made a Return


Your return will be inspected at our warehouse. During busy times these inspections may take a few extra days.

Refund or Credit

We will notify you by email when your refund or credit has been processed. It may take a few business days for a refund to appear in your account. This is determined by your financial institution.

More questions? Email info@headphones.com and a headphones.com advisor will be happy to help.