365-Day Returns

When Taron and Andrew Lissimore started headphones.com, they wanted to create the headphone store they wished existed. As headphone enthusiasts, they wanted a store with 365-day returns. 

So they decided they were going to try to make 365-day returns work - no matter how ridiculous it sounded to their wives.

Years later, they're still doing it, and their wives still think they're crazy.

So take some time to get to know your new gear. We want you to enjoy your purchase for years, not just a few weeks. If you're not satisfied, you can return items in like-new condition for up to 365-days.

How To Make a Return

1. Contact Us

E-mail info@headphones.com with your order number, product serial number and the reason for your return to start your return request. 

2. Get a Return Authorization

A headphones.com advisor will ask a few questions and walk you through the return process. Once your return is authorized they will provide a return authorization number.

If your item is defective and still under manufacturer warranty, the advisor will help connect you with the manufacturer and facilitate the manufacturer warranty process. 

3. Pack Your Items Carefully

Your item must be in like-new condition with its original packaging. It must also include all original accessories and manuals. Please add a larger shipping box to protect the original packaging during shipping.

Important Refund Details

Refund or Exchange

You may choose either a refund or an exchange for the full cost of the item. The refund will be processed on the same method of payment you used to make the original purchase.

Return Shipping

You are responsible for return shipping. 

Like New Condition

Headphones.com may refuse a return or charge a restocking fee if the items are not complete and in like-new condition. Here are some examples of returns that would incur a restocking fee:

  • The returned item is missing accessories or parts that were included with the original product
  • There are obvious signs of wear (scratches, dirt, worn out parts etc.)

Here are some examples of returns that may be refused:

  • The serial number on the returned product is different from the serial number that was originally shipped. 
  • The item has been damaged through mishandling (water damage, drop damage etc.)

Eligible Products

Special order, sale and open-box items are not covered by our 365-day return policy. However they are usually covered by the manufacturers warranty.

Fee Policy

Fees Fee Amount

Return shipping

Return shipping is paid by the customer.

Products with Batteries

15% restocking fee.

Damaged Products

Returned products that have been damaged cannot be returned. Regular wear and tear is expected. Each return is inspected and tested.

Returns with missing accessories

20% restocking fee.

Bundled Item Return

All items from the bundle must be returned. If an item is missing, retail value for the item will be deducted.

Return of a purchase with a missing or damaged free item

Retail value of the missing/damaged gift items.

More than two (2) returns in a 365-Day Period

25% restocking fee on each additional return.

Open-Box, Sale and Special Order

These items are final sale however the manufacturers warranty still applies

Return Policy Abuse

In order to provide a 365-day return policy, we need to take abuse seriously. 

We monitor a buyers ratio of purchased to returned products. If it exceeds an internal threshold they will no longer be allowed to place orders with Headphones.com. This includes customers who spread returns across multiple accounts.

We made our return policy to help you find gear you feel great about for a long time. Most people use it exactly as intended. We don't want the handful of people who attempt to abuse our policy to ruin it for everyone else.

Cryptocurrency Refunds

If you paid with a cryptocurrency, the returned amount will be equal to the USD equivalent of your payment on CoinGecko.com at the time the refund is processed. The return will be made in the currency of your original order.

After You've Made a Return

Inspection

Each return is inspected at our warehouse. During busy times these inspections may take a few extra days.

Refund or Credit

We will notify you by email when your refund or credit has been processed. It may take a few business days for a refund to appear in your account. This is determined by your financial institution.

If you still have questions, please email info@headphones.com and an advisor will be happy to help.