About - headphones.com

About

We think headphones are beautiful.

The right pair of headphones opens up a world of sound you didn't know existed. A great pair can make every day of your life better. Allowing you to deeply relax, feel a broad spectrum of emotion or experience the feeling of being there when the music was created. 

Discovering and buying great headphones shouldn't be a pain in the ass. It should be a beautiful experience. For starters, the company you buy them from should actually care about headphones. 

Hint: If they sell Beats headphones they probably don't care about headphones

Headphones.com was started by two brothers (Andrew & Taron) because we wanted to create the headphone store we wish existed. We wanted to make it easier for people to experience great sound without needing to read thousands of product reviews or earn an honorary degree in electrical engineering. We wanted to make finding the perfect pair of headphones enjoyable and then to make sure you still feel great about your purchase years from now.

Our business is built on 5 principles: 

1. We will beat any advertised price by 2% (including Amazon) 
2. We will provide fast shipping that is always free
3. We will curate the best products available
4. We will go to ridiculous lengths to make our customers happy
5. We will have the most well-designed store in the industry

  1. WE WILL BEAT ANY AUTHORIZED DEALER PRICE - EVEN AMAZON!

To be an authorized dealer of the brands we carry, we must agree to a “Minimum Advertised Price” policy. This means there is a minimum price we can advertise for each product. We will always strive to have the lowest price we can, but if you find a lower price out there we will beat it by 2%. There are a few occasions when a deal is so good we can't match it. If that’s the case, we’ll let you know to buy it from our competitor.

  1. SHIPPING IS ALWAYS FREE WITHIN THE CONTINENTAL UNITED STATES

Shipping is free on every product in the store. There are some accessory items that need to be bundled as “add-ons” to an order, but they will be obvious.

  1. WE CURATE THE BEST PRODUCTS

If a product gets bad reviews from our custmomers, we drop it. 

We only offer products that are well-built, long lasting and offer an incredible price to value ratio. 

We always wondered why our competitors carried so many horribly made products. It’s usually one of these reasons:

1. The product has a HUGE markup, so the store makes a lot of money selling it (think certain audio cable brands) OR 
2. The product sells a ton because of great marketing (think Beats Headphones). 

We decided to only sell products that customers consistently love. We want you to feel great about your purchase from us, not only today but years from now. 

If you don’t love your purchase from headphones.com, you have 90 days to send it back for a full refund with the “90 Days of Incredible Sound Guarantee.” 

  1. WE MAKE EVERY CUSTOMER RIDICULOUSLY HAPPY

We are committed to providing incredible service before, during, and after your purchase from us (in fact, even if you don’t purchase anything, we’re happy to help answer any questions). 

You can reach us through email, phone or live chat and we promise to give you unbiased, and accurate information to help you make the best decision. 

  1. WE HAVE THE BEST-DESIGNED STORE IN OUR INDUSTRY

We continually invest in making our store the nicest looking, easiest to use audio store online. We want to make sure that shopping at headphones.com is a pleasure. If you have any suggestions that would improve your experience on our site send them to info@headphones.com if we use your suggestion, we’ll send you a $50 gift card towards anything in the store. 

headphones.com is located in Portland Oregon at:

121 SW Salmon St., Suite 1100 97204

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