About

ABOUT US

Headphones.com was started by two brothers (Andrew & Taron) who want to make it easier for people to experience great headphones. 

We felt like most online headphone stores didn’t suit the beauty and quality of the products they sold.  We decided to try to change that by building the store that we wish existed in the first place.

Our business is built on 5 principles: 

1. We will beat any advertised price by 2% (including Amazon) 
2. We will provide fast shipping that is always free
3. We will only sell products that get phenomenal customer reviews (4.5/5 or better) 
4. We will go to ridiculous lengths to make our customers happy
5. We will have the most well-designed store in the industry

  1. WE WILL BEAT ANY AUTHORIZED DEALER PRICE - EVEN AMAZON!

To be an authorized dealer of the brands we carry, we must agree to a “Minimum Advertised Price” policy. This means there is a minimum price we can advertise for each product. We will always strive to have the lowest price we can, but if you find a lower price out there we will beat it by 2%. There are a few occasions when a deal is so good we can't match it. If that’s the case, we’ll let you know to buy it from our competitor.

  1. SHIPPING IS ALWAYS FREE WITHIN THE CONTINENTAL UNITED STATES

Shipping is free on every product in the store. There are some accessory items that need to be bundled as “add-ons” to an order, but they will be obvious.

  1. WE ONLY SELL PRODUCTS THAT GET PHENOMENAL REVIEWS

If a product gets less than 4.5 / 5 from our customers we drop it.  

We only offer products that are well-built, long lasting and offer an incredible price to value ratio. 

We always wondered why our competitors carried so many horribly made products. It’s usually one of these reasons:

1. The product has a HUGE markup, so the store makes a lot of money selling it (think certain audio cable brands) OR 
2. The product sells a ton because of great marketing (think Beats Headphones). 

We decided to only sell products that customers consistently love. We want you to feel great about your purchase from us, not only today but years from now. 

If you don’t love your purchase from headphones.com, you have 90 days to send it back for a full refund with the “90 Days of Incredible Sound Guarantee.” 

  1. WE MAKE EVERY CUSTOMER RIDICULOUSLY HAPPY

We are committed to providing incredible service before, during, and after your purchase from us (in fact, even if you don’t purchase anything, we’re happy to help answer any questions). 

You can reach us through email, phone or live chat and we promise to give you unbiased, and accurate information to help you make the best decision. 

  1. WE HAVE THE BEST-DESIGNED STORE IN OUR INDUSTRY

We continually invest in making our store the nicest looking, easiest to use audio store online. We want to make sure that shopping at headphones.com is a pleasure. If you have any suggestions that would improve your experience on our site send them to info@headphones.com if we use your suggestion, we’ll send you a $50 gift card towards anything in the store. 

headphones.com is located in Portland Oregon at:

121 SW Salmon St., Suite 1100 97204

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