Headphone repair services are now available at Headphone.com. We look forward to getting it "Right Between Your Ears" - again!
What Headphones Can Be Repaired? We accept any brands, makes, or models, and they do not need to have been purchased from HeadRoom. Unfortunately we are not able to repair all headphones, for example if the dog ate your headphones ;-) or if the driver is blown, we will be unable to repair your headphones. The troubleshooting guide below will get you started, but you will need to contact us before sending in your headphones so we can confirm the problem and know to when to expect the headphones to our facility.
Costs & Repair Times: Please contact us by email at email@example.com or call us at 1-800-828-8184. We can then provide out best estimate for repairs. Repair price can vary depending on the model or what type of repairs are required. However most repairs can be done for our standard $75 fee which includes return shipping costs within the US. Please provide the model number and possible photos would be very helpful in determining the repair costs. Turn around time is usually 1-2 weeks, but it could take up to 3-4 weeks with shipping time. Expedited shipping is available at an extra cost.
Headphone Jack problems. If your headphone jack is broken, bent, or otherwise damaged, good news. Chances are we can repair it for you.
Cable problems. If the headphone cable has pulled out from the headphone or jack, is frayed, cut, broken, cracked or otherwise damaged, we can probably repair this as well.
Internal problems. Some indicators that the problem is somewhere inside the headphone earcup or driver are: sound coming out of only one side, or neither; sound is distorted, quiet, or otherwise inaccurate. These problems may indicate a headphone that cannot be repaired, however they also could indicate a simple cable problem. Contact us for help.
Physical damage. If the headband, hinge, or another part of your headphone is physically broken, chances are we won't be able to repair this. Unfortunately we do not have many headphone parts available for all the different headphone manufacturers.
Other Problems. Contact us and we will help you troubleshoot the issue.
To start the repair process, call us at 1-800-828-8184 or email firstname.lastname@example.org.
Once you have verified your repair with our Repair Technicians, prepare your headphones for shipment. Please CLEAN your headphones before sending them in, and package them carefully! If we have to clean your headphones, there will be a $20 service fee in addition to the repair charges. For your convenience, please feel free to purchase a Pre-Paid UPS Return Label to ship the item back to us. We will issue the label via email which can be printed out and attached to the package. We are not responsible for items broken or damaged in shipment. Please provide a detailed note with all your contact information to send along with your headphones. Please do NOT include any payment info, we will send a payment request when the repair is finished. If we can not repair your headphones and you would like them returned, all we ask is you cover the return shipping costs. We won't charge for any labor spent trying to repair the headphones.
Attn: HP Repair
205 S. Main Street
Livingston, MT 59047
Headphone Cable Upgrades
Upgrade your headphones with HeadRoom Canare cable made in Japan. Available in Balanced XLR (4-pin or dual 3-pin), Single-Ended 1/4″ or 1/8″ Terminations
IN-HOUSE HEADROOM RECABLE / RE-TERMINATION PRICES VARY DEPENDING ON CABLE TYPE, LENGTH, AND WHICH CONNECTOR OPTIONS YOU CHOOSE. PLEASE GIVE US A CALL AT 800-828-8184 OR EMAIL SALES@HEADPHONE.COM FOR A QUOTE.
What Models Are Available For Cabling Upgrades?
The headphone models below are available for 'custom' re-cabling performed here at our HeadRoom facility. The stock factory headphone cable is completely removed and an upgraded Canare cable is permanently attached to your headphones.
|AKG K701||AKG K550||DENON AH-D2000|
|DENON AH-D5000||DENON AH-D7000||Beyerdynamic DT770|
|Beyerdynamic DT880||Beyerdynamic DT990||Grado SR60*|
|Grado SR80*||Grado SR125*||Grado SR225*|
|Grado SR325*||Grado RS-2*||Grado RS-1*|
|Grado PS1000*||Grado GS1000*||Grado PS500*|
|Fostex TH-600||Fostex TH-900|
* Grado headphones require $150 upgrade fee and will be sent to Grado for the upgrade.
The headphones listed below provide 'after-market' cable upgrades. Owners can simply purchase the upgraded headphone cord desired and do a change-over in seconds thanks to these models' quick-detach cables. Also we can custom build a cable for you (depending on the model of headphone). Please see Upgraded Headphone Cables for HeadRoom 'after-market' cable offerings or contact us at email@example.com for more info.
|AKG K702||AKG K712||Sennheiser HD600|
|Sennheiser HD650||Sennheiser HD800||Sennheiser HD700|
|Audeze LCD-2||Audeze LCD-3||Audeze LCD-XC|
How Do I Get Re-cabled Headphones?
For all brands requiring a 'custom' recable job, you may either purchase a brand-new set of recabled headphones direct from HeadRoom, OR you may send in your existing headphones to our facility to be recabled with HeadRoom Canare cable.
The basic cost can vary depending on cable type, length, and desired connector. Please contact us for a quote.
Shorter cord lengths will be slightly less; longer cord lengths will be slightly more. HeadRoom uses superb Neutrik connectors and Cardas quad eutectic solder on all our work. Please call our HeadRoom Sales Dept at 800-828-8184 for an exact price quote and estimated ETA on your headphone recable work.
What Type of Headphone Cable Does HeadRoom Use? HeadRoom exclusively employs high quality Canare cable that is made in Japan for all our in-house recabling jobs. Canare cable is solid, well built, and clean sounding that won't break the bank for a great upgrade option.
Some headphones can be recabled for balanced operation using the stock factory cable. We currently offer the Sennheiser HD800 and Beyerdynamic T1 with basic balanced plug re-termination on those headphones' uncommonly excellent stock factory cord.
How Long Does it Take for HeadRoom to Recable My Headphones? While most headphone recable jobs are performed in 2 weeks, it could take up to 4~5 weeks to receive your upgraded recabled headphones back on your doorstep depending solely on the type of headphone, the actual headphone cabling re-work required at HeadRoom and the availability of cabling and/or needed parts. We'll provide you with an accurate lead time upon placing your order.
Once I have my headphones recabled to balanced drive, can I still listen to them in single-ended mode? Yes. For those headphones that have a custom recable hard-wired into place, you will need a XLR balanced-to-single-ended adapter for this specific purpose — the HeadRoom XLR-1/4″ accessory.
Warranty. The upgraded Canare cable features a Lifetime HeadRoom Warranty on the cable as well as our installation work. The headphone manufacturer's original headphone warranty is not affected by having your headphones upgraded (note: the headphone warranty starts from the actual purchase date of the headphones). Any HeadRoom warranty issues or questions should be directed to firstname.lastname@example.org
Okay, so how do I start?
Start by sending us an email with “Headphone Cable Upgrades” in the title and a HeadRoom Sales Expert will get back to you with a price quote, lead time, and specific shipping information right away. You can also call us toll-free in North America at (800) 828-8184 or 406-587-9466.